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Most issues come down to the ACE grant, ox_lib start order, or the webhook. Work through the table below before reaching out.
ProblemFix
/pov says No permission.The player doesn’t hold the ACE from Config.RequiredAce (default nex_povrequest.use). Add add_ace group.admin nex_povrequest.use allow to server.cfg and make sure the player is actually in that group, then restart the server so the ACE applies.
/pov does nothing at allThe resource didn’t start, or ox_lib is missing/started too late. Check the server console for errors, confirm ensure ox_lib comes before ensure nex_povrequest, and from F8 run lua print(GetResourceState('nex_povrequest')) — it should print started.
The command is taken by another resourceRename it via Config.UI.command in lua/config.lua and restart nex_povrequest.
Target ID not online.The server ID you entered has no connected player. IDs change on reconnect — hit the refresh button in the panel to reload the list.
”Please wait…” / “You recently requested POV from this player.”You hit the anti-spam cooldowns. Tune Config.GlobalCooldown (default 10 s) and Config.PairCooldown (default 30 s).
Nothing arrives in DiscordConfig.WebhookURL is empty, still the shipped example, or the webhook was deleted. Create a fresh webhook in your Discord channel settings and paste its URL. The server also needs outbound HTTPS access.
Player pictures show initials instead of avatarsAvatars only resolve for players who connect with a discord identifier, and the lookup runs through an external API. If that API is slow or down, the panel still opens after a 4-second timeout — just without pictures. Results are cached for 30 minutes, so a newly linked avatar can take up to 30 minutes to appear.
Panel takes a few seconds to openThat’s the Discord avatar lookup for players not yet cached. It is capped at 4 seconds; subsequent opens are fast thanks to the cache.
Texts show raw keys like sent_to_targetThe locale file failed to load. Check that locales/<Config.Locale>.json exists and is valid JSON — the console prints [nex_povrequest] WARNING: no locale strings loaded when nothing could be read. Keys missing from a translation fall back to English automatically.
Wrong language showsConfig.Locale must match a file in locales/ (en, es, fr, de, or your own code). Restart the resource after changing it.
Mouse stuck after the panel closedPress ESC (unless you disabled Config.UI.closeOnEscape) or click Close. As a last resort, restart nex_povrequest — the resource releases NUI focus automatically when it stops.
Config edits don’t applyThe config is read at startup. Run restart nex_povrequest after every edit to lua/config.lua.

Update notice in the console

A boxed NEX DEVELOPMENT • UPDATE AVAILABLE message in the server console means a newer version exists. It includes the changelog and download links. If the check itself fails, you’ll only see a harmless NEX version check unavailable line — it never affects the script.

Before opening a support ticket

Please include:
  1. Your FiveM artifact build number and ox_lib version.
  2. Server console output filtered for nex_povrequest (or any errors mentioning it).
  3. Whether the issue is reproducible from a fresh restart nex_povrequest.
See Support & contact for how to reach us.